Truthbitpull Consulting, LLC Statement of Purpose (rev B)
30% Better
Truth Bit Pull exists to help people experience joy at work.
This is accomplished through a variety of shared learning experiences designed to help our guests discover practical ways to create flow. Flow yields significant operating improvements to the business, while simultaneously making work feel more like hobby. Organizations who work with us can expect consistent, principle-based guidance in their quest to build their own continuous improvement culture.
Our team sets itself apart through open, transparent collaboration and a constant focus on helping our members deliver sustainable value to their organizations, colleagues, and families. Our greatest ambition is to help people experience abundant breakthrough improvements in their professional and personal lives.
Ideal client companies have a curious leader who possesses a basic understanding of lean concepts, a sincere desire to use their authority to build and sustain an improvement culture, and a willingness to learn together with their team. It is extra helpful if they have experienced a few false starts “doing lean” and are open to a systematic rollout using Kata, guided by the tested principles summarized as “Truth, Bit, and Pull.”
We target four specific segments of a business, all of which can have an outsized impact on the performance of the entire organization because of their influence over the horizontal (end-to-end) interactions:
Office of President – can lead a transformation with vertical authority, but their greatest influence is through architecting an operating system which causes frequent robust interactions along the horizontal.
Central Services – are uniquely situated to “see” across the organization and, as such, have a unique opportunity to improve connections between the silos. Small improvements here can have immediate and dramatic impacts on the customer and team experience. Examples include: Finance/Accounting/HR/IT departments; diagnostics in a hospital.
Value Chain – multi-disciplinary teams who possess the authority and knowledge necessary to deliver a defined customer experience. Examples include: Care chains in a hospital setting, new product launches in a variety of industries.
OPEX – leaders of Operational Excellence (OPEX) initiatives can accelerate organizational success by increasing the organization’s overall “Continuous Improvement IQ.”
We organize our operating activities to deliver four core experiences to meet the various needs of our clients:
Virtual events - content provided by kaas and other kaaspass members. Examples: “standard” waste tours, targeted training series, Lean Cafe, simulations, and “specials” pulled by client request.
In-person events – 4-hour waste tours, field days, and boot camps.
Virtual Kata coaching – Kata coaching in daily 15-minute increments with each client’s leader and team, with occasional private team meetings to help inspire and celebrate progress.
Shared tool implementation – several of our tools are directly transferable to our clients (huddle structure, client funnel, business planning, communication SW, and some parts of Visual Management).
Our operating system continues to develop as we learn what our clients truly value through frequent experimentation and is designed to bring each participant through a “head, heart, and hands” journey. We organize first with the customer experiences in mind (front stage) and then set up our systems to deliver these experiences consistently (backstage), seeking frequent feedback for improvement activities. Our voice is authentic, our attitude is humble and curious, and though we are experimenting all the time, we never allow this to lead to a lack of excellence or preparation. The habit of rigorous reflection after each event leads to an ever-improving experience for clients and our colleagues.
Our colleagues connect to the mission of using our knowledge and experiences to help people in other companies and use these events to intentionally grow each other while learning something from our guests. It is common for us to walk away from an event learning something that we can use in our own company to make life better for our teams. This virtuous cycle means that the time that we all spend “helping others” actually “helps us.”
The Office of General Manager is the “producer” for all TBP events and activities as part of the responsibility to optimize the collective efforts of the kaas tailored team. Sharing our experiences with other organizations necessitates a high level of excellence in all areas of our own operation. Therefore, TBP is an essential element in our efforts to shine light in our community, creating rich service and learning opportunities as we seek to Connect, Grow, and Go together.